The University Clinic - a structural subdivision of the "Karaganda Medical University". Established in 2018.

Operates under a state license. The clinic is located in a three-story building at 3rd Kochegarka Street, building 3, Prishakhtinsk district, Karaganda city, with an area of 2122 sq.m.

In 2018, a cosmetic renovation of the premises was carried out, and it was equipped with modern medical diagnostic equipment (a list of medical equipment is attached).

Mission, Goal, Vision, and Values of the Organization

• Our mission – high-quality medical care based on modern technologies.
• Our goal – to provide accessible qualified and specialized medical care using modern methods of diagnosing and treating diseases.
• Vision: a medical center implementing clinical activities through science, practice, and innovation within the framework of the academic healthcare system.

Our Values:

• Patient-centered care – ensuring an individual approach to each patient, showing care and compassion, and being open to solving patient problems;
• Safety – reducing the risk of possible disease occurrence and progression, the development of complications due to disease, examination, and treatment – "do no harm!" – while considering the optimal use of available medical resources and technologies;
• Democracy – being honest and open in relationships, adhering to professional ethics;
• Unity – understanding and supporting each employee's contribution to achieving goals. Striving for the highest results and high-quality services through the efforts of every team member;
• Quality – using modern technologies and medical equipment in the Clinic of NJSC "MUK", adhering to high standards of professionalism.

Management of the Medical University Clinic of NAO "KMU"

• Acting Chief Physician of the Medical University Clinic - Bobyrev Semen Sergeevich;
• Deputy Chief Physician, Healthcare Organizer of the second category - Suleimenova Aidana Muratovna;
• Chief Surgeon of KMU – MD, Professor Abatov Nurchasy Tulepbergenovich;
• Physician of SPPVK – Associate Professor, Timchenko Natalia Alexandrovna.
• Chief Nurse of KMU, highest category - Subota Natalia Vladimirovna;

Contact Information:

• Phone of Chief Physician Bobyrev Semen Sergeevich: 8(7212)50-06-60, (ext. 1800)
• Phone of Deputy Chief Physician Suleimenova Aidana Muratovna: 8(7212)50-06-60, (ext. 1807)
• Phone of Chief Nurse Subota Natalia Vladimirovna: 8(7212)50-06-60, (ext. 1804)
• Phone of SPPVK Timchenko N.A.: 8(7212)50-06-60, (ext. 1817) cell: 8(701)394-23-49, hotline: 8(7212)50-06-61
• Phone of the registry (appointment): 8(7212)50-06-61 (ext. 1836), mobile: 8(702)289-97-02
• Phone of the reception and diagnostic block of the inpatient department: 8(7212)50-06-61 (ext. 1829)
• E-mail: registry@qmu.kz

A list of the minimum volume of examinations for referral of patients to planned hospitalization according to bed profiles.

• 1. Blood type, Rh factor
• 2. HIV test (3 months)
• 3. Blood test for hepatitis B (HbSAg) and hepatitis C (HCV) markers (3 months)
• 4. General blood test (12 parameters, platelets, clotting time, bleeding time) (10 days)
• 5. Urinalysis (10 days)
• 6. Microreaction (10 days)
• 7. Blood sugar test (10 days)
• 8. Biochemical analysis (total protein with fractions, CRP, total amylase, direct and total bilirubin, ALT, AST, urea, creatinine, ACPA, RF for those with systemic disease) (10 days)
• 9. Blood electrolytes (10 days)
• 10. Feces test for eggs and parasites (10 days)
• 11. Coagulogram (fibrinogen, APTT, prothrombin time, D-dimer, AT-III, INR for those taking warfarin) (10 days)
• 12. Swabs from the throat and nose for golden staphylococcus (not mandatory, but recommended for postoperative infection prevention)
• 13. Electrocardiogram (ECG) with interpretation and conclusion (10 days)
• 14. Fluorographic examination of the chest organs, chest X-ray (6 months)
• 15. Abdominal ultrasound (OBP), kidney ultrasound (3 months)
• 16. Fibrogastroduodenoscopy (FGDS) (30 days)
• 17. 24-hour ECG monitoring, echocardiography (heart ultrasound) - for individuals with cardiovascular diseases and those over 65 years old
• 18. Spirometry, CT, MRI (based on indications)
• 19. Ultrasound examination (Doppler ultrasound) of brachiocephalic arteries (based on indications)
• 20. Fibrocolonoscopy, rectosigmoidoscopy (based on indications)
• 21. Conclusion from the therapist (1 month)
• 22. Specialist consultation (based on indications, 1 month)

• 1. Blood type, Rh factor
• 2. HIV test (3 months)
• 3. Blood test for hepatitis B (HbSAg) and hepatitis C (HCV) markers (3 months)
• 4. General blood test (12 parameters, platelets, clotting time, bleeding time) (10 days)
• 5. Urinalysis (10 days)
• 6. Urine culture (14-day old sample)
• 7. Microreaction (10 days)
• 8. Blood sugar test (10 days)
• 9. Biochemical analysis (total protein with fractions, CRP, total amylase, direct and total bilirubin, ALT, AST, urea, creatinine, ACPA, RF for those with systemic disease) (10 days)
• 10. Blood electrolytes (10 days)
• 11. Feces test for eggs and parasites (10 days)
• 12. Coagulogram (fibrinogen, APTT, prothrombin time, D-dimer, AT-III, INR for those taking warfarin) (10 days)
• 13. Spermogram (based on indications)
• 14. Swabs from the throat and nose for golden staphylococcus (not mandatory, but recommended for postoperative infection prevention)
• 15. Electrocardiogram (ECG) with interpretation and conclusion (10 days)
• 16. Fluorographic examination of the chest organs, chest X-ray (6 months)
• 17. Abdominal ultrasound (including kidneys, bladder, prostate, and scrotum based on indications) (3 months)
• 18. Fibrogastroduodenoscopy (FGDS) (30 days)
• 19. 24-hour ECG monitoring, echocardiography (heart ultrasound) - for individuals with cardiovascular diseases and those over 65 years old
• 20. CT, MRI, MSCT of the bladder (based on indications)
• 21. Doppler ultrasound of kidneys, excretory urography, pyelography, cystography, urethrography (based on indications)
• 22. Diaphanoscopy, urethrocystoscopy (based on indications)
• 23. Uroflowmetry (based on indications)
• 24. Specialist consultation (based on indications, 1 month)
• 25. Conclusion from therapist, ENT specialist, dentist (1 month)

• 1. Blood type, Rh factor
• 2. HIV test (3 months)
• 3. Blood test for hepatitis B (HbSAg) and hepatitis C (HCV) markers (3 months)
• 4. General blood test (12 parameters, platelets, clotting time, bleeding time) (10 days)
• 5. Urinalysis (10 days)
• 6. Microreaction (10 days)
• 7. Blood sugar test (10 days)
• 8. Biochemical analysis (total protein with fractions, CRP, total amylase, direct and total bilirubin, ALT, AST, urea, creatinine, ACPA, RF for those with systemic disease) (10 days)
• 9. Blood electrolytes (10 days)
• 10. Feces test for eggs and parasites (10 days)
• 11. Coagulogram (fibrinogen, APTT, prothrombin time, D-dimer, AT-III, INR for those taking warfarin) (10 days)
• 12. Swabs from the throat and nose for golden staphylococcus, antibiotic sensitivity (14 days)
• 13. Electrocardiogram (ECG) with interpretation and conclusion (10 days)
• 14. Fluorographic examination of the chest organs, chest X-ray (6 months)
• 15. X-ray of the paranasal sinuses, ultrasound of ENT organs (based on indications)
• 16. CT, MRI (based on indications)
• 17. 24-hour ECG monitoring, echocardiography (heart ultrasound) - for individuals with cardiovascular diseases and those over 65 years old
• 18. Dentist consultation (1 month)
• 19. Conclusion from therapist (1 month)
• 20. Specialist consultation (based on indications, 1 month)

• 1. Blood type, Rh factor
• 2. HIV test (3 months)
• 3. Blood test for hepatitis B (HbSAg) and hepatitis C (HCV) markers (3 months)
• 4. General blood test (12 parameters, platelets, clotting time, bleeding time) (10 days)
• 5. Urinalysis (10 days)
• 6. Microreaction (10 days)
• 7. Blood sugar test (10 days)
• 8. Biochemical analysis (total protein with fractions, CRP, total amylase, direct and total bilirubin, ALT, AST, urea, creatinine, ACPA, RF, uric acid – for individuals with systemic disease, joint syndrome) (10 days)
• 9. Feces test for eggs and parasites (10 days)
• 10. Coagulogram (fibrinogen, APTT, prothrombin time, D-dimer, AT-III, INR for those taking warfarin) (based on indications) (10 days)
• 11. Urease test during FGDS (based on indications)
• 12. Blood electrolytes (based on indications)
• 13. General sputum analysis (based on indications)
• 14. Sputum culture + antibiotic sensitivity test (based on indications)
• 15. Sputum test for tuberculosis (based on indications - 14 days)
• 16. Blood gas analysis (based on indications - 10 days)
• 17. Zimnitsky test (based on indications)
• 18. Urine culture + antibiotic sensitivity test (based on indications)
• 19. Nechiporenko test (based on indications)
• 20. Coproscopy, feces for hidden blood (based on indications)
• 21. Joint X-ray (based on indications)
• 22. Spirometry, CT, MRI, Echocardiography, EEG (based on indications)
• 23. Electrocardiogram (ECG) with interpretation and conclusion (10 days)
• 24. Fluorographic examination of the chest organs, chest X-ray (6 months)
• 25. Ultrasound of abdominal organs, kidneys (3 months)
• 26. Fibrogastroduodenoscopy (FGDS) (30 days)
• 27. 24-hour ECG monitoring, echocardiography (heart ultrasound) - for individuals with cardiovascular diseases, those over 65 years old
• 28. Ultrasound Doppler examination (USDDG) of brachiocephalic arteries (based on indications)
• 29. FKS, rectosigmoidoscopy (based on indications)
• 30. Conclusion from therapist (1 month)
• 31. Specialist consultation (based on indications, 1 month)

Upon hospitalization, you must have the following documents:

1. Referral for hospitalization.

2. Identity document.

3. Disability certificate (if available).

4. Certificate of registration as unemployed, issued by the employment services (if available).

5. Detailed extract from the medical record or outpatient medical card.

6. Results of laboratory and instrumental studies and specialist conclusions (related to the hospitalization profile, see below).

7. Personal hygiene items, comfortable clothes, and footwear for the stay.

1. Conclusion of specialists (1 month):

• therapist
• gynecologist (for women), urologist (for men)
• dentist (about oral cavity sanitation)
• profiled specialists - complete examination (if there are accompanying diseases)

2. Laboratory studies:

• complete blood count with platelet count (10 days)
• coagulogram (fibrinogen, APTT, prothrombin time, D-dimer, AT-III, INR - for those taking warfarin) (10 days)
• biochemical blood test (ALT, AST, bilirubin, glucose, total protein, urea, creatinine, CRP, ACCP, RF - for individuals with systemic diseases) (10 days)
• blood test for blood group and Rh factor
• blood test for hepatitis B markers (HbSAg) and hepatitis C (HCV) (3 months)
• blood test for mRW (10 days)
• blood test for HIV infection (3 months)
• general urine test (10 days)
• fecal analysis for helminth eggs (10 days)
• throat and nose swabs for Staphylococcus aureus (not mandatory, but recommended for the prevention of postoperative infectious complications)

3. Electrocardiogram (ECG) with interpretation and conclusion (10 days)
4. Fluorographic examination of the chest organs (6 months)
5. Fibrogastroduodenoscopy (FGDS) (30 days)
6. Ultrasound examination (US Doppler) of the brachiocephalic arteries (if indicated)
7. 24-hour ECG monitoring, echocardiography (ultrasound) of the heart - for individuals with cardiovascular diseases and those over 65 years old
8. MRI, CT scans (on film or disc) (if indicated)

• Hospitalization is possible if there are no acute and/or exacerbations of accompanying diseases.
• If contraindications for hospitalization or surgery are detected, the hospitalization date will be postponed, or hospitalization will be denied.
• If the necessary examination results are missing, they may need to be performed at the Medical Center at the patient's expense.
• If you wish to undergo examination at the Center at your own expense, you must arrive at the Medical Center one day before hospitalization and stay in one of the hotels in the city.
• If you fail to appear for hospitalization on the specified date, the voucher for inpatient care will be closed.

How to get there? Karaganda, Sakena Seifullina Street, 17

The following transport goes to the MCI KGMU stop "Polyclinic": minibus routes 02, 7, bus 33.

If you are coming from the railway station: from the "Vokzal" stop (about 100m), take the intercity buses №165, 127, 121, 146 to the "Polyclinic" stop. The trip by bus takes 20-25 minutes. The trip by taxi takes about 10 minutes.

Preparation for hospitalization:

1. Three days before hospitalization, follow a light diet (broth, boiled meat, fish, chicken, cheese, milk) and maintain a good water intake (at least 1.5 liters of fluid per day).

2. If you have chronic constipation, take laxatives (Senade, Dufalak, Bisacodyl, or others) 2-3 days before.

3. If you take anticoagulants and antiplatelet drugs:

• 7 days before surgery - stop taking clopidogrel and acetylsalicylic acid (aspirin can be continued at a dose of no more than 100 mg/day)
• 5 days before surgery, stop taking warfarin
• 1 day before surgery, stop taking (if you had been taking) non-steroidal anti-inflammatory drugs

4. If you have a history of ulcers, begin taking omeprazole 20 mg per day in the evening (or its analogs) 7-10 days before hospitalization.

5. Preventive vaccinations should be done no later than 1 month before hospitalization.

6. On the eve of hospitalization, take a bath or shower, soak your feet, trim your nails short on both hands and feet, nails should be free of polish. Shaving the surgical area the day before hospitalization is prohibited.

• Please: do not bring valuable items with you when entering the hospital. The Medical Center administration is not responsible for lost items.
• If you arrive earlier than the scheduled hospitalization date, you should arrange accommodation in one of the hotels in Karaganda.
• For the correct issuance of a sick leave certificate, please check with your employer the name of the organization where you work.
• SMOKING OF TOBACCO IS PROHIBITED IN THE TERRITORY AND PREMISES OF THE MEDICAL CENTER!!!

If you have any questions, you can get answers by calling: 8(7212)55-06-45, 55-06-41, or visiting the website www.qmu.edu.kz

Name of the clinic	Total requests and complaints	including the number of complaints	including the number of requests
KMU	1	0	1
КPZ	1	0	1
СК	2	2	0
Total	4	2	2

The reason for the complaints	quantity	note
Shortcomings in the organization of medical care	2	Complaints about poor-quality medical care (not accepted with toothache, not accepted for braces)

The validity of complaints considered at the level of the patient support service of internal control (2):

• Unsubstantiated 2 (attendance at the appointment without prior registration, while the clinic's work schedule is determined by the legal regulations (Standards for dental care), refusal of planned dental care due to the inability to make an appointment, because in one case, the dentist's work schedule did not match the patient's requested time, and in another case, patients who had an appointment were already being seen).
• As a result of processing complaints: 2 responses were satisfactory.
• Total external inspections by DKMFK - none.
• No complaints to the FSMS call center.
• The quality of medical services provided by medical organizations remains a primary requirement both from the government and the population. To improve the quality of medical care, clinics conduct planned work, staff training, and briefings. Based on the results of inspections, corrective action plans are developed, which are carried out by clinic employees.

Phone number for contacting the internal control patient support service

• 8 (7212) 50-06-45, int. 1847, int. 1558, int. 1817
• Head of Internal Control Patient Support Services S.I.Volchanskaya

Administration

• Chief Physician - Bobyrev Semen Sergeevich, Master of Medicine

Phone: 8(7212)50-06-61 ext. 1800

• Deputy Chief Physician – Suleimenova Aidana Muratovna, Master of Health Care

Phone: 8(7212)50-06-61 ext. 1807

• Chief Surgeon – Abatov Nurchasi Tulepbergenovich, Professor

Phone: 8(7212)50-06-61 ext. 1813

• Chief Therapist – Molotov-Luchansky Vilen Borisovich, M.D., Professor

Phone: 8(7212)50-06-61 ext. 1205

• Hotline Phone: 8(7212)50-06-61 ext. 1817

http://www.qmu.kz/ru/hall/ask

• Chief Physician of the University Medical Clinic - Bobyrev Semen Sergeevich, Master of Medicine

Every Tuesday from 16:00 to 17:00

Karaganda, Ardak St., Building 3, Office 214

Phone: 8(7212)50-06-45 ext. 1800

• Deputy Chief Physician – Suleimenova Aidana Muratovna, Health Care Organizer of the second qualification category, Master of Health Care

Every Wednesday from 16:00 to 17:00

Karaganda, Ardak St., Building 3, Office 213

Phone: 8(7212)50-06-45 ext. 1807

• Chief Surgeon – Abatov Nurchasi Tulepbergenovich, Professor

Every Monday from 16:00 to 17:00

Karaganda, Ardak St., Building 3, Office 208

Phone: 8(7212)50-06-61 ext. 1813

• Chief Therapist – Molotov-Luchansky Vilen Borisovich, M.D., Professor

Every Thursday from 16:00 to 17:00

Karaganda, Ardak St., Building 3, Office 220

Phone: 8(7212)50-06-61 ext. 1205

• Hotline Phone: 8(7212)50-06-61 ext. 1817

www.qmu.kz/ru/hall/ask

• 1. Definition: An appeal is a written, oral, or electronic document addressed to a subject considering the appeal or an official, which may be individual or collective, signed with a digital signature, consisting of a proposal, statement, complaint, request, or feedback. A complaint is an appeal submitted to a medical organization or the Patient Support and Internal Control Service (hereinafter referred to as SPIVC) by one or more citizens demanding the restoration or protection of their violated rights or legal interests in healthcare, or the rights or legal interests of other persons.
• 2. Abbreviations:
• 1) NAO "KMU" - non-profit joint-stock company "Karaganda Medical University";
• 2) "OSR and UK" - Department of Strategic Development and Quality Management;
• 3) SPIVC - Patient Support and Internal Control Service.
• 3. Procedure. The applicant writes an appeal to the head of the Patient Support and Internal Control Service (hereinafter SPIVC) and submits the complaint directly to office No. 131 of SPIVC or drops it in the complaint box. It is possible to submit an oral appeal directly to the head of SPIVC or an employee of SPIVC in office 131. Complaints can also be written in the Complaint and Suggestion Book available at the reception desk.
• 4. The appeal of an individual should include their last name, first name, and optionally patronymic, mailing address; for legal entities – its name, mailing address, outgoing number, and date. The appeal must be signed by the applicant or verified by a digital signature. When filing a complaint, the name of the subject or position, the names and initials of the officials whose actions are being complained about, the reasons for the appeal, and the demands must be stated.
• 5. The received complaint is registered in the citizen appeals register.
• 6. A written appeal submitted directly to the head of SPIVC will be given a receipt with the date and time, the name and initials of the person who accepted the appeal (the receipt is issued in SPIVC office).

1) This appeal is reviewed by the SPIVC commission within twenty working days from the date the complaint was received (Article 99. Complaint Review Period, Administrative Procedural Code of the Republic of Kazakhstan from June 29, 2020 No. 350-VI).

• 7. If additional information is required from other subjects or officials, or if an on-site inspection is necessary, the appeal is reviewed and a decision is made within thirty calendar days from the date it was received by the subject or official.
• 8. If resolving the issues raised in the appeal takes a longer period, the appeal will be put under additional control until it is fully resolved, with the applicant being notified within five working days.
• 9. Laws of the Republic of Kazakhstan may set other periods for reviewing appeals.
• 10. The response to the appeal must be well-founded and reasoned, in the state language or the language of the appeal, citing the legislation of the Republic of Kazakhstan, including a refutation or confirmation of the applicant’s claims, and explaining their right to appeal the decision.
• 11. After the work on a specific complaint is completed, the concerned staff, together with SPIVC, will decide on the development of corrective and preventive actions to prevent further complaints.
• 12. The chief physician or their deputy will check the implementation of corrective and preventive actions to prevent further appeals. The results of the check are recorded in the report, indicating whether the actions were carried out or not.
• 13. The head of the Service prepares a quarterly report on complaints, which includes:

1) The number of complaints by clinic;

2) The reasonableness of the complaints;

3) The structure of the complaints.

• 14. The complaint report is used when conducting a quality system analysis by the management and when developing a plan of measures to improve the quality of medical care and patient satisfaction.
• 15. Appeals against decisions made after reviewing complaints: a complaint about the actions (or inaction) of officials or decisions made by the subject must be submitted to a higher official or subject within the hierarchy no later than three months from the moment when the physical or legal entity became aware of the action or decision.
• 16. A missed appeal deadline is not a reason for the subject or official to reject reviewing the complaint. The reasons for missing the deadline will be investigated during the review of the complaint and may be grounds for rejecting the complaint.
• 17. In the absence of a higher official or subject, or if the applicant disagrees with the decision made, the complaint can be submitted directly to the court.
• 18. The working hours of the Patient Support and Internal Control Service of the Department of Strategic Development and Quality Management are from 09:00 to 17:00 (SPIVC office No. 131), on business days.
• 19. Citizens' appeals on the quality of medical services provided at the Clinics of NAO "KMU":

1) Karaganda, Mustafina St. 15, office 131, phone: 8(7212)56 21 11, 500641. Website https://www.qmu.edu.kz/; Phone of SPIVC head – 87013942349.

2) Karaganda, Ardak St., building 3, office No. 124, phone: 8(7212) 50-06-61, ext. 1817.

3) Karaganda, Alalykina St. 14, office 101, phone: 8(7212) 50-39-30, ext. 1558.

4) Department of Health of Karaganda region at: Karaganda, Alihanova St. 2, Gall-center phone: (8 7212) 955559.

5) Department of the Committee for Medical and Pharmacological Control of the Ministry of Health of Kazakhstan in the Karaganda region: Karaganda, Tereshkova St. 28/1, phone: (8 7212) 255931 k.dzpp@economy.gov.kz

• 20. The responsibility for carrying out the procedure lies with SPIVC.
• 21. Anonymous appeals and complaints are not considered.

Links:

1) Code of the Republic of Kazakhstan "On People's Health and the Healthcare System" dated July 7, 2020, No. 360-VI MZ RK;

2) Administrative Procedural Code of the Republic of Kazakhstan dated June 29, 2020 No. 350-VI;

3) Order of the Minister of Health of the Republic of Kazakhstan dated December 3, 2020 No. ҚР ДСМ-230/2020 On the approval of the rules for organizing and conducting internal and external quality expertise of medical services (assistance);

Department of Strategic Development and Quality Management of NJSC "Karaganda Medical University"

• The purpose of the Patient Support and Internal Control Service is to identify problematic issues and further improve the quality of medical care.
• Task: ensuring the implementation of patient rights and support.

The clinic structure includes:

• Patient Support and Internal Control Service (hereinafter - PSICS).
• The service is headed by the PSICS manager.

The Patient Support and Internal Control Service includes the following specialists:

• PSICS manager
• Expert doctors
• PSICS nurse

PSICS Structure

PSICS Manager:

• Volchanskaya Svetlana Ivanovna - therapist of the highest qualification category, healthcare organization doctor of the highest qualification category, functional medicine specialist of the highest qualification category, independent expert.

Phone: 8(7212) 50-06-45 ext.1748; Mobile: 87013942349

Karaganda, Mustafina St. 15, office №131

• PSICS doctor - Timchenko Natalia Alexandrovna, infectious disease doctor, PhD, assistant professor of the Department of Infectious Diseases and Phthisiatry

Phone: 8(7212) 50-06-61, ext.1817

Karaganda, Ardak, Building 3, office №124

Expert Doctors:

• Kim Alla Nikolaevna, occupational pathologist, first-category therapist

Karaganda, Mustafina St. 15, Office №131

Phone: 8(7212) 50-06-45 ext.1748

• Khamitova Aida Manarbekovna, therapist, second qualification category

Karaganda, Mustafina St. 15, Office №131

Phone: 8(7212) 50-06-45 ext.1748

• Kirenkinа Nadezhda Ivanovna, neurologist

Karaganda, Ardak, Building 3, Office №124

Phone: 8(7212) 50-06-61, ext.1817

PSICS Nurse:

• Sharipova Gulnar Kaspakovna, nurse of the highest qualification category

Karaganda, Mustafina St. 15, Office №131

Phone: 8(7212) 50-06-45 ext.1748

• If you have:

— been dissatisfied with the quality of medical care;

— encountered rude behavior from medical staff;

— encountered instances of extortion of money by medical staff for medical services provided within the guaranteed volume of free medical care;

— or if you have faced any other problematic issues related to the order and quality of medical care, please contact the Patient Support Service.

• You can leave your written complaint with your name, surname, and contact details (phone, address) in the Complaint Box, located in the registry hall, in the halls of inpatient departments, and in the visitor hall of the inpatient block.
• You can also contact us through our website or send an email to qinfo@qmu.kz or http://www.qmu.kz/ru/hall/ask. The Patient Support Service will review your complaint as soon as possible and no later than 5 calendar days, providing you with the results of the review.
• The Patient Support Service can be contacted by both patients undergoing treatment and their relatives.
• We appreciate your complaints, comments, and suggestions, which will help us improve the quality of medical care provided by our organization.
• Respectfully, the Patient Support Service of the Strategic Development and Quality Management Department of the NAO "QMU"

Karaganda, Mustafina St. 15, Office 131

PSICS Phone: 8 (7212) 50-06-45, ext.1748; Mobile: 87013942349

Reception hours: daily, weekdays from 09:00 to 17:00

Hotline number: 8 (7212) 50-06-45, ext.1748

Registration Phone: 8(7212)56-21-11

• Additionally, the Health Department of the Karaganda region operates a unified information Call-center, where you can inquire about medical assistance:

8 (7212) 955559 or visit the Health Department's website: www.zdravkrg.kz

No.	Full Name	Position	Specialty
1.	Abatova Aigerim Nurkassievna	Assistant	Ophthalmologist
2.	Abeuova Bibigul Amangeldievna	Doctor of Medical Sciences, Professor	Nephrologist (adult, pediatric)
3.	Akalieva Galiya Tillebekovna	Assistant	Ultrasound Diagnostics Doctor
4.	Alimkhanova Roza Seitkalievna	Doctor of Medical Sciences, Professor	Orthopedic Traumatologist – Highest Qualification Category
5.	Alshynbekova Gulsharbat Kanagatovna	Candidate of Medical Sciences, Professor	Pediatric Infectious Disease Specialist – Highest Qualification Category
6.	Arinova Alma Igenovna	Assistant	Pediatric Ophthalmologist – Highest Qualification Category, Adult Ophthalmologist
7.	Arinova Gulnara Pasevnoevna	Professor	Ophthalmologist – Highest Qualification Category
8.	Arinova Saule Pasevnoevna	Professor	Otorhinolaryngologist – Highest Qualification Category
9.	Asanova Aigul Mzhitovna	Deputy Director for APP	Pediatric Infectious Disease Specialist - First Qualification Category; Public Health - Second Qualification Category
10.	Asylbekov Nuserbai Sadyrbekovich	Associate Professor	Otolaryngologist – Highest Qualification Category
11.	Akhmadyarova Botakoz Sergazievna	Assistant	Ophthalmologist
12.	Baysheva Tatyana Arystanovna	Associate Professor	Ultrasound Diagnostics Doctor – First Qualification Category
13.	Bakirova Ryzhan Emelyevna	Professor	Pulmonologist
14.	Bacheva Irina Viktorovna	Associate Professor	Nephrologist - First Qualification Category
15.	Beimbetova Marzhan Rymkhanovna	Assistant	Dermatovenerologist - Highest Qualification Category
16.	Beysembaeva Mira Baikonyrovna	Assistant	Neurologist
17.	Beysenaeva Anel Rysbekovna	Acting Associate Professor	Oncologist-Mammologist
18.	Beysenova Gulzhakhan Rakhimbaevna	Assistant	Infectologist - Highest Qualification Category
19.	Becktas Guldana	Assistant	Neurologist – Second Qualification Category
20.	Belyaev Ruslan Andreevich	Associate Professor	Neurologist – Highest Qualification Category
21.	Bigaydarova Gulyfiya Kairatovna	Assistant	Nephrologist
22.	Bismildin Khabibulla Bukeievich	Associate Professor	Pediatric Surgeon
23.	Bobryev Semen Sergeevich	Assistant	General Practitioner
24.	Butyugina Maria Nikolaevna	Assistant	Hematologist
25.	Volchanskaya Svetlana Ivanovna	Head of SPVVK	Therapist - Highest Qualification Category, Functional Diagnostics - First Qualification Category
26.	Gazizov Otegen Meirkhanovich	Doctor of Medical Sciences, Professor	Otolaryngologist – Highest Qualification Category
27.	Gerasimenko Galina Viktorovna	Doctor	Functional Diagnostics Doctor - First Qualification Category
28.	Grigolashvili Marina Archilovna	Doctor of Medical Sciences, Professor	Neurologist – Highest Qualification Category
29.	Danilina Elena Vladimirovna	Doctor	Obstetrician-Gynecologist - Highest Qualification Category
30.	Devdariani Khutuna Georgievna	Doctor	Ultrasound Diagnostics Doctor
31.	Dedova Olga Yurievna	Associate Professor	Pediatric Allergist-Immunologist
32.	Dikanbaeva Sholpan Eleukenovna	Candidate of Medical Sciences, Associate Professor	Laboratory Doctor
33.	Dusenova Sandugash Bolatovna	Doctor of Medical Sciences, Professor	Pediatrician – Highest Qualification Category, Pediatric Nephrologist - Highest Qualification Category
34.	Evstafiev Evgeny Borisovich	Doctor	Ultrasound Diagnostics Doctor
35.	Yeguebayeva Karlygash Sarykytovna	Doctor	General Practitioner - Highest Qualification Category
36.	Yeremicheva Galina Georgievna	Doctor of Medical Sciences, Professor	Pediatric Endocrinologist
37.	Zhanasova Maral Maratovna	Associate Professor	Proctologist – First Qualification Category
38.	Zheksyembaeva Nazerkе Lerмановна	Assistant	Neurologist (Pediatric)
39.	Zheksyembaeva Sarken Orynbasarovna	Associate Professor	Cardiologist - Highest Qualification Category
40.	Zholdybaeva Gulfayruz Abylaevna	Assistant	Ultrasound Diagnostics Doctor
41.	Junusov Yerzhan Seipolovich	Associate Professor	Infectologist – Highest Qualification Category
42.	Jusupova Aiman Maksutovna	Associate Professor	Nephrologist – Highest Qualification Category, Hematologist
43.	Ibraeva Lyazat Kataevna	Professor	Pulmonologist
44.	Ibraimkhan Nurlan Keneskhanuly	Associate Professor	Neurosurgeon
45.	Igimbaev Timur Kindeshovich	Associate Professor	Angiologist
46.	Igimbaeva Gauhar Tleubekovna	Associate Professor	Cardiologist – First Qualification Category, Functional Diagnostics Doctor
47.	Iztelueova Asel Maratovna	Doctor	Pediatric Infectologist - First Qualification Category
48.	Iskakova Dinara Altaevna	Psychologist	Psychologist
49.	Kazimirova Olga Vasilyevna	Assistant	Allergist-Immunologist
50.	Kalieva Dinara Keneshanovna	Associate Professor	Proctologist - First Qualification Category
51.	Kalutskaia Natalia Sergeevna	Assistant	Obstetrician-Gynecologist - Second Qualification Category
52.	Kiverov Maxim Sergeevich	Doctor	Ultrasound Diagnostics Doctor
53.	Kim Alexander Vladimirovich	Doctor	Endoscopist - Highest Qualification Category
54.	Kim Antonina Arkadyevna	Associate Professor	Infectologist – Highest Qualification Category
55.	Kim Ekaterina Danilovna	Assistant	Neurologist
56.	Kim Irina Vissarionovna	Doctor	Functional Diagnostics Doctor - Highest Qualification Category
57.	Kispaeva Tokzhan Tokhtarovna	Doctor of Medical Sciences, Professor	Neurologist – Highest Qualification Category
58.	Kokzhalova Ulzhan Kalymovna	Doctor	Functional Diagnostics Doctor - Second Qualification Category
59.	Kolmogorova Ekaterina Leonidovna	Assistant	Infectologist – Highest Qualification Category
60.	Kosherova Bakht Nurgaliyevna	Doctor of Medical Sciences, Professor	Infectologist – Highest Qualification Category
61.	Kuzgibekova Almagul Bolatovna	Professor	Pediatric Gastroenterologist
62.	Kuznetsova Vera Ivanovna	Assistant	Ophthalmologist – First Qualification Category
63.	Kusaeva Gulnar Mukashevna	Doctor	General Practitioner
64.	Lazareva Galina Viktorovna	Doctor	General Practitioner
65.	Laryushina Elena Mikhailovna	Associate Professor	Gastroenterologist
66.	Lysitsyn Valery Yuryevich	Assistant	Neurologist - First Qualification Category
67.	Madibraimova Saltanat Talgaronovna	Assistant	Neurologist
68.	Mansurova Tamara Petrovna	Assistant	Infectologist
69.	Mastulov Sukhrob Alievich	Doctor	Urologist
70.	Minbaeva Larisa Sergeyevna	Associate Professor	Physiotherapist - first qualification category
71.	Mirzo Elena Ivanovna	Assistant	Pulmonologist - second qualification category
72.	Molotov-Luchanskiy Vilen Borisovich	Doctor of Medical Sciences, Professor	Endocrinologist
73.	Muzafarova Katira Orynbaevna	Assistant	Otolaryngologist - first qualification category
74.	Mukashev Erbol Kydyralievich	Doctor	Epidemiologist
75.	Murzhakov Kabi Akanovich	Doctor	Cardiologist - first qualification category
76.	Narmasheva Danna Saparovna	Assistant	General Practitioner
77.	Nikitina Olga Vladimirovna	Doctor	Therapist
78.	Omarkulov Bayurzhan Kadenovich	Professor	Gastroenterologist
79.	Omarova Sholpan Kabidenovna	Associate Professor	Neurologist - highest qualification category
80.	Ospanova Gauhar Ganievna	Assistant	Rheumatologist
81.	Pavlova Marina Semenovna	Doctor	Radiologist
82.	Polozhaeva Inna Viktorovna	Doctor	Ultrasound Diagnostics Doctor
83.	Rain Anna Vladimirovna	Assistant	Ultrasound Diagnostics Doctor
84.	Sadvokasova Gulmira Mukhtarovna	Assistant	Dermatocosmetologist
85.	Sanaev Ermat Makhkamboevich	Assistant	Neurosurgeon
86.	Sevastyanov Leonid Viktorovich	Doctor	Urologist - second qualification category
87.	Semenikhina Polina Sergeyevna	Assistant	Pediatric Neurologist
88.	Serikbaeva Aigul Amanbekovna	Assistant	Endocrinologist - highest qualification category
89.	Serikova Daria Kokashovna	Doctor	Otolaryngologist - highest qualification category
90.	Sirota Valentina Bronislavovna	Professor	Oncologist - highest qualification category
91.	Smagulov Amirzhan Muratovich	Associate Professor	Neurologist - first qualification category
92.	Suleimenova Aydana Muratovna	Deputy Director for Educational Work	Public Health - second qualification category
93.	Stepanenko Gennadiy Anatolyevich	Associate Professor	Urologist - highest qualification category
94.	Tabaldy Aizhan Alibekovna	Assistant	Otolaryngologist
95.	Tashbayeva Zhanar Kairbekovna	Assistant	Therapist
96.	Turysbekova Kamilya Baibekovna	Doctor	Pediatrician
97.	Uteushova Aliya Kairbekovna	Doctor	Cardiologist
98.	Yessimova Riza Syrymbetovna	Assistant	Pediatric Neurologist
99.	Tulegenova Dina Ertargynovna	Assistant	Endocrinologist
100.	Turgunova Lyudmila Gennadyevna	Doctor of Medical Sciences, Professor	Hematologist - highest qualification category
101.	Turdunova Gulmira Sanzysbaevna	Assistant	Pediatric Gynecologist - highest qualification category
102.	Turlybekova Saule Amantaevna	Assistant	Pediatric Gastroenterologist
103.	Fatyukhina Olga Anatolyevna	Doctor	Cardiologist - highest qualification category; Ultrasound Diagnostics Doctor
104.	Khaіyrova Ulmeken Orynbaevna	Assistant	Ultrasound Diagnostics Doctor
105.	Khokhlova Yuliya Anatolyevna	Assistant	Pulmonologist
106.	Chekanov Dmitriy Mikhailovich	Assistant	Psychotherapist - second qualification category
107.	Shaikenov Daulet Saulebekovich	Assistant	Neurologist
108.	Shalygina Anna Andreevna	Doctor	Rheumatologist
109.	Sheveleva Naila Igorevna	Doctor of Medical Sciences, Professor	Rehabilitologist - highest qualification category
110.	Shusterov Yuri Arkadyevich	Doctor of Medical Sciences, Professor	Ophthalmologist - highest qualification category

No.	Full Name	Position	Specialty
1.	Abatov Nurkasi Tulepbergenovich	MD, Professor, Chief Surgeon of the Medical University Clinic	Surgeon – highest qualification category
2.	Abdrakhmanov Aidos Zeynollaevich	Doctor	Surgeon – second qualification category
3.	Azizova Zariyat Taifudinovna	Head of the Anesthesiology, Resuscitation, and Transfusion Block	Anesthesiologist-Resuscitator - highest qualification category
4.	Asamidанов Erkeбулан Margulanovich	MD, Associate Professor	Urologist
5.	Badyrоv Ruslan Maratovich	MD, Associate Professor	Surgeon
6.	Vasiliev Dmitry Vladimirovich	PhD, Associate Professor	Anesthesiologist-Resuscitator – highest qualification category
7.	Dzhumashева Aina Bulatovna	Assistant	Anesthesiologist-Resuscitator - highest qualification category
8.	Eleusizova Alina Vitalievna	Doctor	Anesthesiologist-Resuscitator - second qualification category
9.	Esniyazov Dias Kairatovich	Doctor	Otolaryngologist – second qualification category
10.	Igimbayeva Gauhar Tleubekkyzy	PhD, Acting Associate Professor, Director of the Medical University Clinic	Cardiologist – first qualification category, doctor of functional diagnostics
11.	Imanalin Rustem Kanatovich	Doctor	Traumatologist-Orthopedist
12.	KariМов Tlek Amantaevich	Doctor	Surgeon – first qualification category
13.	Kachan Antonina Nikolaevna	Doctor	Anesthesiologist-Resuscitator - highest qualification category
14.	Klimenok Olga Viktorovna	Head of the Admission and Diagnostic Block	Therapist
15.	Kulikov Vasily Vyacheslavovich	Doctor	Traumatologist-Orthopedist
16.	Qabidolidina Gauhar Yerzhanqyzy	Assistant	Therapist
17.	Qaliasqarqyzy Maıra Qaliasqarovna	Doctor	Traumatologist-Orthopedist
18.	Maksiyatkina Lyubov Vyacheslavovna	Doctor	Radiologist
19.	Matyushko Dmitry Nikolaevich	MD, Associate Professor	Surgeon – first qualification category
20.	Myrzhykbaev Bagdaulet Rustemovich	Doctor	Endoscopist
21.	Sapieva Saule Tulegenovna	Assistant	Ultrasound Diagnostics Doctor
22.	Sapozhnikov Miroslav Petrovich	Doctor	Transfusiologist
23.	Sevastyanov Leonid Viktorovich	Doctor	Urologist - second qualification category
24.	Seidahanov Batyrkhan Yesimkhanovich	Doctor	Anesthesiologist-Resuscitator
25.	Temirbaev Amanzhol Aldanovich	Doctor	Surgeon – highest qualification category
26.	Khamzina Araylym Meyramovna	Doctor	Epidemiologist
27.	Khasenov Jasulan Dalelbekovich	Head of the Surgical Block	Surgeon – highest qualification category
28.	Shynybek Ulan Serikovich	Doctor	Surgeon – first qualification category
29.	Yunusmetov Kamol Irsmatovich	Doctor	Anesthesiologist-Resuscitator - highest qualification category
30.	Yusifov Zamig Alizaminovich	Doctor	Surgeon – first qualification category