Training "Conflict Management"
The
training "Conflict Management" was organized and conducted by the
Human Resources Management Department on the 6th of June , within
the program of professional development of the KSMU staff for 2017.
The trainer was Nadezhda Zubova, trainer-consultant, coach «HR Consulting».
The main target of the training seminar is forecasting, prevention of conflict situations. Conflict resources as an opportunity to manage changes. Work with claims and complaints.
Participants of the training seminar learned to choose the best strategies for action in the conflict. They considered types of tactics, types of changing in a conflict situation, and were acquainted with the concepts "Image of the enemy", prejudices, and negative attitudes.
Also should be noted, in the training, the styles of behavior in the conflict were developed, the improvement of cooperation skills and basic communication techniques in conflict, which would allow the staff of the KSMU to organize their work more efficiently.
