The Library of Karaganda State Medical University is a new model of informational, cultural and educational center, which provides access to training and educational, scientific literature of national and foreign publishers, information resources and educational databases on the Internet.

The staff of the Library subdivision has to get experience in successful use of modern corporate IT services for implementation of a large number of different service processes. A certain part of service tasks is carried out using tools and functions of the corporate web portal of the University (portal.qmu.edu.kz) and the student web portal of the University (sp.qmu.edu.kz). For example, such functions as posting information messages on web pages of the subdivision, layout of documents of official and educational character are available to all employees and students through any device (PC, tablet, smartphone).

The Library of KSMU is one of the first subdivisions, which turns from obsolete methods of collecting and processing information to modern and the most convenient ones. By means of Microsoft Forms, a new web service, the employees of the University accept and process the petitions from the readers for remote prolongation of literature.

The advantage of using web forms is the availability of information submission (in this case to make a query) by any employee or student, at any convenient time, through any device. This saves much time. Previously this process was carried out through a reader’s personal application and required an application form filling by hand. Afterwards, the process was slightly simplified: an application form (Microsoft Word document) became available for downloading from the website of KSMU. After downloading, the form was to fill and send to an e-mail address of an employee of the University, with an indication of “Prolong”. For some users of library services, the process yet remained inconvenient: opening, filling a form (document) and its sending were unavailable to using through mobile devices without preinstalled software (office suite). In addition, an employee, receiving an application for prolongation of literature, had to process the application individually; the application documents were stored in separate messages, impeding the process of consolidation of all applications of a certain user (reader) into a single document for subsequent analysis.

Micosoft Forms Web service was developed for educational institutions and available for using to all employees and students of the University. It helps to conduct on-line surveys, questionnaires, tests, and to receive applications, etc. Microsoft Forms considerably saves time in collection, analysis of information and provides functions for interaction with the employees and students of the University, as well as with the external users. Data results obtained by using Microsoft Forms are consolidated into a single Microsoft Excel document, enabling to conduct a detailed analysis and further processing (using tools such as Microsoft Excel app.), and to provide a user general data statistics in a graphical form.

A quite important role in development of the subdivision is played by a so-called “feedback”process. An effective example of using Microsoft Forms service is a seasonal (summer) survey titled “Library: Expectations and reality”, which enabled the employees of the Library subdivision (based on the responses from the readers (University staff and students) to determine the quality level of rendered services; choose the guidelines for further development of the Library; select the preferences of the readers and to expand the scope of provided services.

The opportunities provided by modern IT services of Microsoft Corporation are a priority area in the “life cycle” of the University and allow upgrading daily working and educational processes in all structures of Karaganda State Medical University.

Substantial support to use of modern IT services in Karaganda State Medical University is provided by TOO “Computer help” (Karaganda, 40 Gogol Str., office 253, tel.: +7 (7212) 51 33 69 or +7 (7212) 50 52 52).

N. Kostyuk