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Patient support and internal control of the clinic. Healths

Patient support and internal control of the clinic. Healths

Patient support and internal control of the clinic. Healths

The head of the Service is a therapist of the highest qualification category Volchanskaya Svetlana Ivanovna, tel. 87013942349

Karaganda, st. Mustafina 15, office No. 131

Hotline phone: 8 (7212) 50-06-41.

The goal of the Patient Support and Internal Control Service is to identify problematic issues and further improve the quality of medical care.

Objective: to ensure the realization of the rights and support of patients.

The structure of the clinic includes the Patient Support and Internal Control Service (hereinafter referred to as Patient support and internal control service of the professional health clinic). The service is headed by the head of the Patient support and internal control service of the professional health clinic. The Patient Support and Internal Control Service includes the following specialists: the head of the Patient support and internal control service of the professional health clinic, medical experts, a nurse of the Patient support and internal control service of the professional health clinic.

Medical experts:

Kim Alla Nikolaevna, occupational pathologist, general practitioner of the first category, tel: 8 (7212) 50-39-30

Karaganda, st. Mustafina, 15, office No. 131

Nurse of Patient support and internal control service:

Sharipova Gulnar Kaspakovna, nurse of the highest qualification category

 Karaganda, st. Mustafina, 15, office No. 131

In the case if you:

- were dissatisfied with the quality of medical care;

- faced rude attitude from the medical staff;

— encountered facts of extortion of money by medical personnel for medical services provided within the guaranteed volume of free medical care;

— and also if you are faced with other problematic issues related to the order and quality of medical care, please contact the Patient Support Service.

You can leave your written request indicating your name, surname, contact details (telephone, address) in the request box located in the reception hall, the hall for visitors of the stationary block. You can also send an email to: info@qmu.kz.

The Patient Support Service will consider your appeal as soon as possible and provide you with information on the results of consideration of your appeal no later than 5 calendar days.

The Patient Support Service has the right to contact both the patients themselves, who are on treatment, and their relatives.

We will be grateful to you for your requests, comments and suggestions that will help improve the quality of medical care provided by our organization.

Also, in the Health Department of the Karaganda region, there is a single information Call-center, where you can contact for medical assistance: 8 (7212) 95-55-59 or on the Health Department of the Karaganda region web www. zdravkrg.kz.