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Department of Strategic Development and Quality Management
Department of Strategic Development and Quality Management

Department of Strategic Development and Quality Management

Department of Strategic Development and Quality Management

Destination:

Organization of development, planning and implementation of the university’s strategy in accordance with the mission and goals of the university, quality system management

Main objectives:

1.  Coordination of the university in strategic and operational planning.

2.  Organization of university participation in national and international rankings.

3.  Coordination of activities for the implementation of the Quality Policy of NС JSC "KMU" in structural divisions.

4.  Coordination of quality system documentation, including the necessary forms and records, documented procedures.

The structure of the department includes the Patient Support and Internal Control Service, which manages the quality of medical care in the clinic of NС JSC "KMU", including the planning, organization, motivation, internal examination of the clinics of NС JSC "KMU", as well as other measures ensuring accessibility, quality improvement medical care and safety for patients aimed at preventing and eliminating deficiencies in activity, in accordance with the mission and goals of the university.

Patient Support and Internal Control Service objectives:

1.  Organization and conduct of an internal examination of the quality of medical services and internal control (audit) with a retrospective and ongoing analysis of the treatment and diagnostic measures.

2.  Providing support to patients on the issue of receiving consultative-diagnostic and treatment-and-prophylactic services of appropriate quality at the clinics of NС JSC "KMU".

3.  Organization of management of patient complaints (collection of complaints and suggestions, processing, analysis and decision-making in accordance with the regulations, informing patients who apply), as well as providing feedback to the patient by conducting and analyzing questionnaires for satisfaction with the quality of services.

4.  Implementation and management of the incident registration system (registration of potential errors, errors that have occurred, and other incidents, their analysis).

5.  Assessment of the effectiveness of the Clinic through monitoring and analysis of the values of internal indicators, clinical audit, examination of medical documentation.

6.  Conducting initial briefing of employees on the quality of medical services.

Staff of the Department:

Head of department – Aliya Bukeyeva Satybaldiyevna, PhD

E-mail: bukeeva@kgmu.kz, Тel.:+7 7212 503930 (1634)

Chief specialist: –  Madina Yernazarova Ainullayevna

E-mail: ErnazarovaM@qmu.kz, Тел.: +7 7212 503930 (1728)

Specialists:

- Aizada Temirkhan Almazkyzy

E-mail: Temirhan.A@qmu.kz, Тел.:+7 7212 503930 (1499)

Амербекова Айгерим Жанбрбаевна

E-mail: AmerbekovaA@qmu.kz, Тел.:+7 7212 503930 (вн.1302)

Location:

100008 Karagandy, Gogol street, 40.

Room №: 212, 428

Staff of the Patient Support and Internal Control Service:

Volchanskaya Svetlana - Head of Patient Support and Internal Control Service Ivanovna, doctor therapist of the highest qualification category, doctor organizer of healthcare of the highest qualification category, independent expert

E-mail: volchanskaya@qmu.kz, Phone number: +7 7212 503930 (1748)

Location:

100008 Karaganda, Mustafin st., 15 (Occupational Health Clinic)

Room: №218

Ardak, Building 3 (Medical University Clinic)

Room: №115

Alalykin st, 14 (Dental Clinic)

Room: №101


The patient support services and internal control (PSSIC)

Department of Strategic Development and Quality Management «KARAGANDA MEDICAL UNIVERSITY» NCJSC

The purpose of the Patient Support Service and Internal Control – identifies the problematic issues and further improvement of the quality of medical care.

Objective: ensuring patient rights and support.

The structure of the clinic includes a Patient Support Service and Internal Control (hereinafter-PSSIC). The Service is headed by the senior executive of the PSSIC. The Patient Support Service and Internal Control consists of the following specialists: head of the PSSIC, medical expert, nurse of the PSSIC.

Structure of the PSSIC

Head of the PSSIC:

Volchanskaya Svetlana, physician of the highest qualification category, physician health care organizer of the highest qualification category, doctor of the functional category of the highest qualification category, independent expert

Telephone: 8 (7212) 50-06-45 (internal 1748); Mobile: 87013942349

Karaganda, Mustafina str. 15, office 131

Doctor of the PSSIC -Timchenko Natalia, infectious disease doctor, Ph.D. asst. Professor of the Department of Infectious Diseases and Phthisization

Telephone: 8 (7212) 50-06-61 (internal 1817)

Karaganda, Ardak str., building 3, office 124

Medical experts:

·  Kim Alla,  professional pathologist, a therapist of the first category

Karaganda, Mustafina str. 15, office 131

Telephone: 8 (7212) 50-06-45 (internal 1748)

·  Khamitova Aida, general practitioner, second qualification category

Karaganda, Mustafina str. 15, office 131

Telephone: 8 (7212) 50-06-45 (internal1748)

·  Kirenkina Nadezhda,  neuropathologist

Karaganda, Ardak str., building 3, office 124

Telephone: 8 (7212) 50-06-61 (internal1817)

Medical nurse of the PSSIC:

·  Sharipova Gulnar, a nurse of the highest qualification category

Karaganda, Mustafina str. 15, office 131

Telephone: 8 (7212) 50-06-45 (internal 1748)

In case you:

— were not satisfied with the quality of medical care;

— faced harsh treatment from medical personnel;

— faced with the facts of extortion of funds by medical personnel for medical services provided within the guaranteed volume of free medical care;

— and if you encounter other problems related to the order and quality of medical care, please contact the Patient Support Service.

You may leave your written application with your name, surname, contact details (phone number, address) in the Box of Appeals located in the reception hall, halls of stationary departments, and in the hall for visitors of the stationary block. You can also contact our website or send email to info@qmu.kz or http://www.qmu.kz/ru/hall/ask  The Patient Support Service will review your application as soon as possible and not later than 5 calendar days to provide you with information on the results of your consideration.

The Patient Support Service is accessible to both patients in care and their relatives.

We will be grateful for your requests, comments and suggestions that will help us to improve the quality of medical care provided by our organization.

Sincerely, Patient Support Service of the Department of Strategic Development and Quality Management of «Karaganda Medical University» NCJSC

Karaganda, Mustafina str. 15, office 131

Tel.: 8 (7212) 50-06-45 (internal 1748); Mobile: 87013942349

Reception daily, working days from 09.00 to 17.00

Telephone hotline: 8 (7212) 50-06-45 (internal 1748)

Phones of registration office: 8 (7212) 56-21-11

Also in the Health Department of Karaganda region there is a single information where you can contact for medical care :

8 (7212) 955559 or to the website HD of the KR www.zdravkrg.kz